Assertive Communication: Conflict Management


This course covers conflict management through assertive communication, emotional intelligence, active listening, cultural and gender dynamics, negotiation techniques, and restorative justice practices.

What you will learn

Develop the skills and knowledge to effectively manage conflicts through assertive communication, emotional intelligence, and culturally sensitive approaches, while also learning negotiation techniques and restorative justice practices.

Course program

Understanding Conflict Management
Principles of Assertive Communication
Effective Communication Skills in Conflict Resolution
Emotional Intelligence and Conflict Resolution
Cultural and Gender Dynamics in Conflict Management
Assertive Communication Strategies
Conflict Resolution and Transformation